PNB Web Remit General Information

What is PNB Web Remit?

It is an online remittance service provided by PNB-RCI to serve its customers in the United States. It is a secure internet facility that allows customers to sign up online, send money from their U.S. Bank account to their beneficiary/ies in the Philippines and track status of their remittance in a secure, convenient and economical way.

Who can use PNB Web Remit?

  • US residents, at least 18 years old and able to enter into legally binding contracts under applicable law
  • With a residence address in the United States and a valid and active e-mail address
  • Has a valid savings/checking deposit account with a U.S. financial institution

Do I have to be a PNB account holder in the U.S. and or in the Philippines to use PNB Web Remit?

No. PNB Web Remit is open to PNB account and non-account holders.

Does my beneficiary need to have a bank account in the Philippines or with PNB?

No. Your beneficiary may or may not have a bank account with PNB or any bank in the Philippines

If your beneficiary is a PNB account holder, you may choose to send by crediting his/her PNB account. Otherwise, you can select either of the following options:

  • For credit to your beneficiary's account with other banks in the Philippines
  • Door-to-Door Delivery
  • PNB Cash Pick-up
  • Credit to PNB Global Filipino Card

Is there an advantage if my beneficiary is an account holder of PNB?

Yes. Remittances may be credited to the account in seconds, so long as the source account has been validated. Transactions will be faster to complete and easier to track. Also, for beneficiaries with PNB USD account, they will receive remittances in USD.

How do I use PNB Web Remit?

  1. Register
    • Go to www.pnbwebremit.com
    • Register your email address which becomes your username
    • An email will be sent immediately with a System-generated PASSWORD
    • Click the link on the email to confirm your enrollment to direct you back to www.pnbwebremit.com
    • Follow instructions provided.
  2. Add your beneficiary
    • Accomplish the Enrollment page with your personal information ensuring that those fields of with an asterisk are filled up.
  3. Send Money from your savings/checking deposit account with a U.S. financial institution

How is my registration verified?

To verify your identity you need to be able to answer the security questions. If we are unable to verify your identity online, you will be directed to contact PNB RCI to enroll.

How can I pay for my remittance?

By debiting your local US bank account

  1. Select US Savings/Checking Account as a Payment source
  2. Input amount to be sent and other mandatory information
  3. Select/Input account number and routing number to be used

Can I add another US Bank Account(s) to my PNB Web Remit account?

Yes. Once you are enrolled and accomplished the verification process for first time registrant, you can always login to www.pnbwebremit.com. Adding an account can be done either when you are already making a transaction or through the “My Source Accounts” tab. You will be able to input the details of the account you want to use for the transaction. Every time you make a transaction, your source account is subject to the verification process, which is the same process during the first time you register.

For added security, PNB RCI may require you to provide a PNB Code for each unique account that you will enroll under the facility. PNB RCI will make a small deposit in your account together with the PNB Code, which you will then have to supply in order to activate your account. To activate your account using the PNB Code found in your Bank’s Statement of Account or Online Statement, you must do any of the following:

  1. Input the PNB Code in the “My Source Accounts” tab
  2. Send the PNB Code to customerservice@pnbrci.com
  3. Call PNB RCI at 1-855-889-7788 to supply the PNB Code.

Note: This security process will be done for the first transaction using the new account

I am unable to use my bank account again since I am being asked to provide the PNB Code first. Where can I get the PNB Code and where should I input it to be able to use my account to send remittance?

PNB Web Remit has made a small deposit to your account the first time you used it to send remittance. The PNB Code may be found on your Bank’s Statement of Account or Online Account. Once found, you can activate your account by logging on to pnbwebremit.com and inputting the PNB Code in the “My Source Accounts” tab. If you are not able to locate it, please call PNB RCI at 1-855-889-7788 for assistance.

Can I add another beneficiary(ies) to my PNB Web Remit account beside the one I used for registration?

Yes. Once you are registered and accomplished the verification process for first time registrant, you can always login to www.pnbwebremit.com to add a new beneficiary/ies. Simply click the My Beneficiaries>Add Beneficiary button. You need to provide the information required to enroll each of your beneficiaries.

How can I send to a PNB Global Filipino Card (GFC)?

You can input the card number and you can be rest assured that it will be loaded to your beneficiary’s Global Filipino Card.

Send up to $500 per transaction for as low as $2.98!

* Fees subject to change without prior notice. Refer to the Terms of Service for the allowable amount that may be sent per day.

When will the recipient receive the remittance transaction?

For validated source accounts and repeat remitters, remittances may be processed immediately.

  1. Credit to PNB accounts will be available in seconds.
  2. Cash-Pick-Up at any PNB branch will be available in seconds
  3. Credit to accounts with other banks within the Megalink and Bancnet network, will be credited within 1-2 days.
  4. Door-to-Door – Metro Manila and Major Cities – Same Day Delivery
  5. Door-to-Door – Provincial – 1-5 days delivery

Is there a limit on the amount of remittance transaction?

Remitters may send up to $500 per transaction for all their transactions. Remittances of new remitters are subject for validation. Maximum allowable amount within rolling 3 days is $2999 for online transactions and the maximum allowable amount within rolling 30 days is $5000 for transactions sent through Phone and Web Remit. If you need to send more than $5000 within a rolling 30 days, you must visit one of our branches. We have no remittance limit at our branches.

What confirmation do I get from PNB Web Remit for my transactions?

When you complete your Send remittance transaction, an official receipt with a Reference Number is furnished for that remittance transaction. You will need this for inquiry purposes. You may also check your remittance history and reprint a copy of your remittance receipt. PNBRCI may also send your Beneficiary a confirmation once your remittance transaction is available – credited to your Beneficiary/ies account or ready for cash pick-up, crediting to other banks or door-to-door delivery. Please note that in order for us to send the advisory message, you will need to provide your Beneficiary’s mobile number.

How can I track status of my PNB Web Remit transaction?

You can always login to www.pnbwebremit.com and click on Remittance Tracker. You will be able to track the status of all your remittance. You can also check on the “Transaction History tab” to see all transactions you have made and their updated status.

Are PNB Web Remit transactions reported to the US and or Philippine government?

Reporting of transactions are limited to what is covered by the US and Philippine Laws on anti-terrorism and anti-money laundering (i.e. US Patriot Act, OFAC). Some Web Remit transactions may be reported to US regulatory entities.

How do I update my account information on PNB Web Remit?

You can update only the following information online:

  1. Address
  2. Contact Numbers/Details
  3. Beneficiary/ies Information – same information as the remitter as stated in numbers 1 and 2

For all other information update please contact us via phone or email.

Who can use my PNB Web Remit account?

Registered users with username and valid password can use PNB Web Remit. It is therefore very important that username and passwords are not shared with anyone else.

How do I change my password?

Log on www.pnbwebremit.com. On the menu, click on "Change Password" to change password.

What do I do if I forgot my password?

Log on www.pnbwebremit.com. Click on Log In> "Forgot Password" link. This will trigger an email to be sent to your designated email address with the new temporary password will be issued to you to allow you to log-in again.

Can my access be blocked?

Yes, your access will be blocked if you fail to answer the security questions you had initially set-up when your enrolled your account. For added security, any one of these questions will pop-up randomly when you log-in. So if blocked, contact customer service so that your access can be reset and you can set-up your security access again.

Is the service available in all the states in the USA?

Service is initially available to residents of the following states: California, Nevada, Washington, Texas, Illinois, New Jersey, Maryland, Florida, Hawaii, Oregon, Alaska, Missouri, Louisiana, Indiana, North Carolina, Connecticut, Virginia, Montana.

Why am I not able to create an account or log-on to PNB Web Remit?

Our PNB Web Remit website is now upgraded to SSL Version TLS 1.2 - an enhaced security feature needed to be able to ensure our customers' privacy and protection. With this security upgrade, you will be able to access our website using any of the SSL Version TLS 1.2 compatible internet browsers below:

  • Apple Safari Version 7 or higher
  • Google Chrome Version 40 or higher
  • Microsoft Internet Explorer Version 11 or higher
  • Microsoft Edge
  • Mozilla Firefox Version 34 or higher
  • Opera Browser Version 27 or higher

If you are not using any of the compatible browsers mentioned, as an alternative, you may update your current browser's Security settings to enable SSL Version TLS 1.2. We highly recommend however, that you upgrade your internet browser to avoid any incovenience in the future.

How can I enable SSL Version TLS 1.2 on my Internet browser?

For the procedure on how to enable the enhaced security feature on your internet browser, please refer to the instructions below: Note: If the settings to enable SSL Version TLS 1.2 is not available in your current browser, you will need to upgrade your broswer to a higher version.

For Internet Explorer:
  1. Open Internet Explorer.
  2. Go to “Settings” and select “Internet Options”.
  3. Select the "Advanced" tab.
  4. Locate the "Security" section.
  5. Check/Tick on the "Use TLS 1.2". Press the “Apply” button.
  6. Then, press the "OK" button.
For Google Chrome:
  1. Open Google Chrome.
  2. Go to “Settings”.
  3. Scroll down to the bottom and select “Show advanced settings…”
  4. Scroll down to the “Network” section then click on “Change proxy settings…”
  5. Select the "Advanced" tab.
  6. Locate the "Security" section.
  7. Check/Tick on the "Use TLS 1.2". Press the “Apply” button.
  8. Then, press the "OK" button.
  9. Close your Google Chrome internet browser and re-start your computer or mobile device.
For FireFox:
  1. Open FireFox.
  2. Type in “about:config” in the URL bar and press Enter.
  3. Scroll down to “security.tls.version.max” or type this phrase on the Search field and press enter.
  4. Set the value to 3.
  5. Then, press the "OK" button.
  6. Close your Firefox internet browser and re-start your computer or mobile device.
For Opera:
  1. Open Opera.
  2. Click Ctrl+F12 to go to “Settings”.
  3. Click on “Security”.
  4. Click on “Security Protocols…” or Scroll down to the “Network” section, click on Change proxy settings and select the “Advanced” tab.
  5. Check/Tick on the “Enable TLS 1.2” or “Use TLS 1.2”. Press the “Apply” button.
  6. Then, Press the "OK" button.
  7. Close your Opera internet browser and re-start your computer or mobile device.
For Safari:
  1. There are no options for enabling SSL protocols. If you are using Safari version 7 or greater, TLS 1.2 is automatically enabled.

Phone Remit General Information

What is PNB RCI Phone Remit?

Phone Remit is PNB RCI’s newest remittance service that enables remitters to send money using their phones.

Why should I use this service for my remittance requirements?

PNB RCI Phone Remit is the safest, cost-efficient, and most convenient way to send your remittances to the Philippines if you have a US savings/ checking account. Through phone remit, you can provide instructions for us to debit your bank account and send the proceeds to your beneficiary.

How much is the standard charge for a phone remittance?

The standard phone remittance service charge starts at $ 3.98.

What is the number to call for PNB RCI Phone Remit Service?

Number to call is 1-855-889-7788.

How does the service work?

The service allows you to send remittance by instructing our customer service officer to debit your US Savings/ Checking account or your credit card and remit your desired amount to your beneficiary through the remittance mode you have specified.

What are the remittance modes available?

You can send through any of the following:

  • Credit to a PNB account,
  • Credit to another bank account in the Philippines,
  • Door to door delivery
  • Cash pickup.
You may also pay your utility bills in the Philippines through the phone remit service.

When can my beneficiary expect to receive my remittance after I make a phone call to your hotline?

It depends on the remittance mode you have chosen. If you choose to send to a PNB bank account or via cash pick up, remittance will be available to your beneficiary’s account, or for pick up at any PNB or Allied Bank branch, within minutes. If you choose credit to other banks, your remittance will be sent to the beneficiary account the following day. Availability of funds, however, may vary depending on the beneficiary’s branch of account.

What do I need to make a Phone-in transaction?

To be able to send remittance, you have to be enrolled to the phone remittance service.

How do I enroll to the phone remittance service? I am a first time remitter of PNB RCI.

There are two ways to enroll:

  1. a. Call the phone remit hotline; provide personal information and answer the specific questions to be asked by our customer service officer. After providing the needed information, you are already allowed to make the first transaction, subject to account validation procedures. However, to make succeeding transactions, you will be asked to send a copy of your valid ID either via mail or email.
  2. b. Visit a PNB RCI branch near you.

I am an existing and active client of PNB RCI. How do I enroll to the phone remittance service?

Just call the phone remit hotline and provide your personal information as asked by our customer service officer. After which, you will already be considered enrolled to the phone remit service.

It seems that you will need my personal information for you to initiate the transaction. How sure am I that the Information that I am about to disclose will be secure?

We are asking these information to establish and validate the remitter’s identity, which is required by regulations under the Bank Secrecy Act (BSA).

Is the service available in all the states in the USA?

Service is initially available to residents of the following states: California, Nevada, Washington, Texas, Illinois, New Jersey, Maryland, Florida, Hawaii, Oregon, Alaska, Missouri, Louisiana, Indiana, North Carolina, Connecticut, Virginia, Montana.

Is there a limit as to your remittance amount?

Yes, there are particular limits dictated by the Anti-Money Laundering Act. For more information on the specific limits, please contact the same hotline number.